Terms of Service

You agree to use our website lawfully and respectfully. You may not attempt to disrupt the website, misuse forms or communication tools, introduce malicious code, or access areas not intended for public use.

Quotes provided through our website, email, discovery calls or other communications are based on the information available at the time.

Final pricing, project scope, deliverables, timelines and included revisions will be confirmed in writing before work begins.

Requests that fall outside the agreed project scope may require additional fees and/or an updated timeline.

No additional billable work will be undertaken without informing the client.

Unless otherwise agreed in writing, a deposit is required before project work begins. The remaining balance is due according to the payment schedule outlined in the applicable quote or project agreement.

Project deposits become non-refundable once work has commenced, except where otherwise required by applicable law.

Payments made for work already performed, completed milestones, setup services, third-party costs, or services already delivered are non-refundable, except where otherwise required by applicable law.

If a client chooses to cancel a project after work has commenced, the client remains responsible for payment for work completed and costs incurred up to the effective cancellation date.

Where the amount of work completed exceeds payments already received, any outstanding balance for completed work remains payable.

Work may be paused if required payments become overdue.

Third-party fees, subscriptions and purchases are not included unless specifically stated in writing.

For recurring services, cancellation stops future service and future billing according to the applicable service agreement. Cancellation does not automatically create an entitlement to reimbursement for a billing period or service already provided, except where required by applicable law.

Nothing in these Terms excludes or limits refund, cancellation or other consumer rights that cannot legally be excluded under applicable law.

Estimated project timelines depend on project scope, technical requirements, third-party services and the timely receipt of information from the client.

Clients are responsible for providing requested content, images, logos, business information, credentials, feedback and approvals in a timely manner.

Delays in receiving required information, feedback or approvals may affect the project completion date.

Clients are responsible for ensuring that materials they provide to OMK Clientflow are accurate and that they have the necessary ownership, licence, consent or permission to use those materials.

Each project includes the number of revision rounds stated in the applicable package, quote or project agreement.

A revision generally means a reasonable modification to work already included within the agreed project scope.

Requests for additional pages, major redesigns, new functionality, new integrations or other work outside the original scope are not considered ordinary revisions and may be quoted separately.

Additional revisions beyond those included in the project may be billed at the rate stated in the applicable package, quote or project agreement.

OMK Clientflow will inform the client before undertaking additional billable work.

Upon receipt of final payment, the client receives ownership of custom content and design work created specifically for their project, except for components that cannot legally or technically be transferred.

Underlying frameworks, software, development platforms, templates, third-party assets, licensed materials, APIs and OMK Clientflow's proprietary processes or tools remain the property of their respective owners.

Third-party software and assets remain subject to their applicable licence terms.

Unless expressly stated otherwise in writing, clients are responsible for purchasing, owning and renewing their domain names.

OMK Clientflow may assist with domain connection, DNS configuration and related setup but is not responsible for domain expiration resulting from a client's failure to renew a domain.

Projects may rely on third-party services such as hosting providers, domain registrars, professional email providers, APIs, payment processors, app stores, development platforms and other software services.

Third-party subscription, transaction, licence, hosting or usage fees are the client's responsibility unless specifically included in writing.

OMK Clientflow is not responsible for third-party price changes, policy changes, outages, service interruptions, account restrictions or discontinuation of third-party services.

Where included in a website package or project agreement, OMK Clientflow will perform the agreed basic SEO and search-engine indexing setup.

This may include appropriate technical configuration and submission or connection to relevant search-engine tools where applicable.

Search engines independently determine whether and when websites or individual pages are crawled, indexed, displayed and ranked.

OMK Clientflow cannot guarantee that Google or any other search engine will index a website or page within a particular period, maintain an indexed page, achieve a particular search position or generate a particular amount of website traffic.

Technical indexing issues caused by the original website configuration will be addressed within the applicable project or maintenance scope.

More extensive SEO, Search Console investigation, indexing troubleshooting or optimization outside the agreed scope may be quoted or billed separately.

Where app development services include submission assistance, OMK Clientflow will prepare and submit the app according to the agreed project scope and provide the included App Store and/or Google Play submission support.

Apple, Google and other platform operators independently control their review and approval processes.

OMK Clientflow cannot guarantee that an app will be approved, published or remain available in an app store, nor can OMK Clientflow guarantee a particular review timeline.

If an app store requests changes, work that falls within the original agreed project scope will be addressed according to the applicable project agreement.

Significant changes, new requirements or functionality outside the original project scope may require additional fees. The client will be informed before additional billable work is undertaken.

Clients remain responsible for developer account fees, platform charges and third-party service fees unless specifically included in writing.

Where a client subscribes to an OMK Clientflow managed AI Chatbot Assistant service, the applicable setup and monthly fees cover the services described in the selected package or service agreement.

Standard managed service may include standard AI usage, hosting, monitoring, maintenance, reasonable updates to existing chatbot information and basic troubleshooting.

Unusually high usage, major restructuring, new functionality, third-party integrations or substantial or unusually frequent content changes may require additional fees or a customized monthly plan.

OMK Clientflow will inform the client before applying additional charges.

AI-generated responses are automated and may occasionally be incomplete, inaccurate or inappropriate for a particular situation.

Clients should not configure or represent their chatbot as a substitute for qualified legal, medical, financial or other regulated professional advice.

OMK Clientflow does not guarantee that every AI-generated response will be error-free.

Website or other maintenance services cover only the services specified in the applicable maintenance plan, package or agreement.

Routine maintenance does not automatically include website redesigns, new pages, major functionality changes, new integrations, extensive content creation or development work outside the existing project.

Work outside the maintenance scope may be quoted separately or billed at the applicable hourly rate after the client has been informed.

Where a complimentary maintenance period is included with a project, that period covers the maintenance services specified by OMK Clientflow and does not constitute unlimited development, redesign or revision services.

OMK Clientflow uses third-party technologies and service providers where appropriate to deliver client projects.

While reasonable efforts are made to select and configure appropriate services, OMK Clientflow does not control third-party infrastructure.

OMK Clientflow is not responsible for downtime, service interruptions, data loss, platform policy changes, security incidents originating from third-party systems, API changes or discontinued functionality outside OMK Clientflow's reasonable control.

Where possible, OMK Clientflow will assist clients in identifying reasonable solutions when a third-party change affects an active managed service. Additional development or migration work may require a separate quote.

OMK Clientflow provides its services with reasonable care and on a best-effort basis.

To the fullest extent permitted by applicable law, OMK Clientflow will not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use our website or services, including losses resulting from third-party service interruptions or decisions outside our reasonable control.

Where liability cannot legally be excluded, OMK Clientflow's aggregate liability relating to a particular service will not exceed the amount paid to OMK Clientflow for the service giving rise to the claim, except where applicable law requires otherwise.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

OMK Clientflow may pause or terminate ongoing services where required payments remain overdue, a client materially breaches an agreement, a service is being misused, or continuing the service would create a legal, security or operational risk.

Where reasonably possible, the client will be notified and given an opportunity to resolve the issue.

Clients may discontinue recurring services according to the cancellation terms applicable to that service.

Cancellation of a recurring service stops future service and billing according to the applicable cancellation terms but does not automatically result in reimbursement of payments for services or billing periods already provided, except where required by applicable law.

Any outstanding fees for work already completed remain payable, subject to applicable law.

OMK Clientflow may update these Terms from time to time to reflect changes to our services, technology or legal requirements.

The Last updated date at the top of this page will reflect the most recent revision.

Changes will apply prospectively from the effective date of the revised Terms unless otherwise required by law.

Changes to these website Terms do not retroactively alter the agreed pricing, scope or material contractual terms of an existing project agreement unless both parties agree or applicable law requires otherwise.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts of Alberta, except where applicable consumer protection law requires otherwise.